Frequently Asked Questions

How do payments work?

I ask for half of the project cost up front and half after before final files are delivered or a website is launched. This allows us both to be invested from the beginning, but for you not to have to worry about coming up with the full cost immediately.

What file types do you provide?

I will provide all the file types needed for various uses such as print, web and social media. These include pdf, jpeg and png.

Although this is uncommon in my industry, I do provide native files. These are the original files that I built your logo, brochure or other marketing product in. Many designers choose to hold on to them so that a client has to return to make any changes in the future. But my hope is that you will return because you enjoyed working with me, not because I still have your files. I know, being on the other end of the equation, it is frustrating not to have a file available to make a slight change or export a different size.

How long do projects take?

The time of the project varies depending on the scope, your availability and the complexity of the project. However, in general, web design and branding projects take six weeks.

I do try to keep to our predetermined time-frame we set when we begin a project. So I ask that you make sure you have the time available to commit to giving feedback and having meetings. Projects that drag on without end are not good for either of us and delay when you can get to using your new website or brand.

What if I don’t like the design?

I understand that design is subjective. Everyone has different styles and tastes. Because of this, it's important on the front end that I fully understand your vision for your brand or website. We will spend time talking about this as well as sharing photos so that I understand what you are looking for.

Then, once I have a draft, we will go through pre-determined revision rounds. This will give you the chance to make changes, request different colors, and air any concerns you have. These revision rounds don't have to be brief. If we need to start from scratch, we will. If you have major changes, I ask that you be honest and forthcoming about your opinion from the beginning. I want you to be brutally honest and not hold back requests because you are afraid of asking for a change. It is my desire that you love the final product, and I will do everything I can to make sure that is the case.

What if I need something that’s not listed?

I would be happy to accommodate whatever project you have related to graphic design, web design, copywriting and branding. In our consultation, I will get an idea of what you are looking for and then send you a proposal for that work.